• A Grievance Authority is Executive Committee of the Board of Directors. Designated Grievance Redressal Officer will support this authority
  • In case of any complaints or grievances the borrower can approach the designated grievance officer and give his complaint in writing. The grievance officer after examining the matter in consultation with concerned departments, will report to the designated grievance authority and take further action as instructed by the authority.
 In compliance with the RBI Circular No.DNBS.CC.PD.NO.320/ 03.10.01/2012-13 dated February 18, 2013 the Company has appointed Mr. J A Udar, Senior Manager as the Grievance Redressal Officer 
 
Customers can direct their grievances to the following contact details: 
Name: Mr. J A Udar  
Address: Solitaire Corporate Park, Building No.4, 5th Floor, Guru Hargovindji Road, Andheri (E)
Mumbai-400 093
Tel No: 022 – 66572736
Mob No:  8879400090 
Email id: This email address is being protected from spambots. You need JavaScript enabled to view it. 
 
If the complaint/dispute is not redressed within a period of one month, the customer may appeal to ‘the Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision (DNBS) of Reserve Bank of India (RBI). 
 
 
Officer-in-Charge of DNBS, RBI, Mumbai Regional Office
Reserve Bank of India
Dept. of Non Banking Supervision,
Mumbai Regional Office,
Opp. Mumbai Central Railway Station, 
Near Maratha Mandir,
Byculla, Mumbai – 400 008