• SICOM would refrain from interference in the affairs of the borrower except for the purposes provided in the terms and conditions of the loan agreement (unless new information, not earlier disclosed by the borrower, has come to our notice).
  • In case of receipt of request from the borrower for premature repayment, the consent or otherwise i.e. our objection, if any, will be conveyed within 30 days from the date of receipt of such request.
  • In the matter of recovery of loans, SICOM will follow the due process of law.
  • All communications to the borrower shall be in the vernacular language or a language as understood by the borrower
  • The company has adopted an interest rate model taking into account relevant factors such as, cost of funds, margin and risk premium, tenure etc to determine the rate of interest to be charged for loans and advances.
  • The Board would review the functioning of Fair Practices Code and Grievance Redressal mechanism once in a year.